Terms of service

Last Updated : 14/07/2026

Welcome to Zilveras.in. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these terms.

1. General

  • By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products

  • We strive to display our products as accurately as possible. However, actual product colors may vary slightly due to screen settings and photography.
  • All products are subject to availability.
  • We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

  • All prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.
  • Prices may change at any time without prior notice.
  • In case of a pricing error, we reserve the right to cancel the order and issue a full refund.

4. Orders

  • An order is confirmed only after successful payment or order confirmation (for Cash on Delivery orders).
  • We reserve the right to refuse or cancel any order due to pricing errors, stock availability, suspected fraudulent activity, or any other valid reason.
  • Once an order has been shipped, it cannot be cancelled.
  • We accept payments through secure payment gateways. Orders will be processed only after successful payment confirmation, except for Cash on Delivery (where available).

5. Shipping & Delivery

  • Orders are processed within 24–72 hours on business days.
  • Delivery timelines are estimates and may vary depending on your location and courier partner.
  • We are not responsible for delays caused by courier services, weather conditions, natural disasters, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete details.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Please review the policy before placing your order.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Zilveras and may not be copied, reproduced, or used without prior written permission.

8. User Responsibilities

You agree to:

  • Provide accurate and complete information while placing an order.
  • Use this website only for lawful purposes.
  • Not engage in activities that may damage or interfere with the operation of the website.

9. Limitation of Liability

Zilveras shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.

Our total liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Zilveras
Email: zilveras1308@gmail.com
Website: https://zilveras.in
Phone: +91 7862946945
Address: 405 (4th Floor), Block No. 39, Anandnagar Flats, Opp.Shell Petrol Pump ,Prahladnagar, Ahmedabad - 380015

Customer Support Hours:

  • Monday – Saturday: 10:00 AM – 7:00 PM IST
  • Sunday & Public Holidays: Closed

We aim to respond to all customer queries within 24 business hours.

Zilveras reserves the right to modify these Terms & Conditions at any time without prior notice. The latest version will always be available on thi