Refund policy

At Zilveras.in, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been shipped, it cannot be cancelled through our website.

Return & Exchange Policy

  • Returns and exchanges are available only for eligible products. Please check the individual product page for return eligibility before purchasing.
  • Unless otherwise mentioned on the product page, products are eligible for return or exchange within 3 days from the date of delivery.
  • The return or exchange policy may vary depending on the product and is subject to change without prior notice.
  • If reverse pickup is unavailable at your location, you will be required to self-ship the product to our return address.
  • Return shipping or exchange charges may apply depending on the reason for the return and the product category.

Return Eligibility

To be eligible for a return or exchange:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original packaging, tags, labels, invoices, and accessories must be included.
  • Products that are damaged due to misuse, improper handling, or normal wear and tear will not be accepted.
  • Customized, personalized, or made-to-order products are not eligible for return or exchange.
  • Return or exchange requests submitted after the applicable return period will not be accepted.

Refund Policy

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI, and customers may be required to provide their bank account or UPI details.
  • Shipping charges (if any) are non-refundable, unless the return is due to a damaged, defective, or incorrect product delivered by us.
  • Refunds are initiated only after the returned product has been received and successfully passed our quality inspection

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • An unboxing video is recommended as it helps us process your request faster.

Our team will review your request and provide a suitable resolution, such as a replacement or refund.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

📧 Email: zilveras1308@gmail.com

💬 WhatsApp: +91 7862946945

🌐 Website: https://zilveras.in

🕒 Customer Support Hours:

  • Monday – Saturday: 10:00 AM – 7:00 PM IST
  • Sunday & Public Holidays: Closed

We aim to respond to all customer queries within 24 business hours.


Note: Zilveras.in reserves the right to modify this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.